Privacy Policy

1. Introduction

Aman Tap ("we", "us", "our") operates a home plumbing service from our registered address at 38, Jalan Yap Kwan Seng, 50450 Kuala Lumpur, Malaysia. We take privacy seriously and are committed to handling personal information with care and transparency.

This policy explains what personal data we collect through our website and contact process, how we use it, how long we keep it, and what rights you have under the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using this website or contacting us, you agree to this policy. If you have questions, contact us at [email protected].

2. Data We Collect

2.1 Information You Provide

When you use the contact form on this website, we collect the following:

• Full name (required)
• Email address (required)
• Phone number (optional)
• Message content describing your plumbing situation (optional)

2.2 Information Collected Automatically

Our website may collect basic technical information including your IP address, browser type, and pages visited. This is collected via analytics cookies where you have consented to their use.

2.3 Legal Basis for Processing

• Consent — for analytics and marketing cookies where you have accepted them
• Legitimate interest — to respond to enquiries and manage bookings
• Contract performance — to organise and carry out the plumbing services you have requested

3. How We Use Your Data

We use the information you provide to:

• Respond to your enquiry and confirm booking details
• Coordinate the visit, including communicating timing and cost
• Send follow-up messages related to the job if needed
• Comply with applicable Malaysian law

We do not use your contact information for unsolicited marketing. We do not sell, rent, or share your personal data with third parties for commercial purposes.

3.1 Analytics

Where you have consented to analytics cookies, anonymised data about how visitors use this website may be processed by Google Analytics or similar services. This helps us understand which pages are useful and improve the site over time.

4. Data Retention

We retain contact enquiry records for up to 24 months from the date of last contact. Job records (name, address, service completed, and price paid) are retained for up to 7 years for accounting and dispute resolution purposes, as required under Malaysian law. Analytics data is retained in accordance with the settings of the relevant analytics platform.

When data is no longer needed for the purpose for which it was collected, it is deleted or anonymised.

5. Data Protection Measures

We take reasonable technical and organisational steps to protect personal data against unauthorised access, loss, or misuse. These include:

• Use of HTTPS encryption for all data submitted through this website
• Access to contact records restricted to the Aman Tap team members involved in bookings and coordination
• No storage of payment card details — all payments are made in person via DuitNow, bank transfer, or cash

In the event of a data breach that may affect your rights, we will notify you and, where required, the relevant Malaysian authorities within a reasonable timeframe.

6. Cookies

This website uses cookies. Essential cookies are required for the site to function. Optional analytics and marketing cookies are only set if you have given consent via the cookie banner. You can view and manage your preferences at any time on our Cookie Policy page.

7. Your Rights Under Malaysian PDPA

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent to processing where consent is the legal basis
• Request deletion of data we are not legally required to retain
• Object to processing for marketing purposes
• Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP)

To exercise any of these rights, contact us at [email protected]. We will respond within 14 business days.

8. Third-Party Links

This website may contain links to external sites including Google Maps and service supplier pages. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before providing personal information to any third-party service.

9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has submitted information through this site, please contact us and we will remove it promptly.

10. Policy Updates

We may update this policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of this website following any update constitutes acceptance of the revised policy.

11. Contact

For all data protection queries, contact us at:

• Email: [email protected]
• Address: 38, Jalan Yap Kwan Seng, 50450 Kuala Lumpur, Malaysia
• Phone: +60 16-294 7185

Supervisory Authority: Department of Personal Data Protection Malaysia (Jabatan Perlindungan Data Peribadi — JPDP), www.pdp.gov.my